Pet Care & Weddings
Frequently Asked Questions
How do I book with Coll Unleashed?
All bookings are made through our Time to Pet portal. Just create your account, submit a request, and we’ll confirm your visit details! For detailed instructions regarding our Time to Pet portal, please visit our "How to Book" page.
What is your cancellation policy?
Daily walks require 24-hour notice to avoid a charge. Holiday bookings are non-refundable.
How and when do I pay for my services?
All pet sitting and dog walking payments are due the day of services. If payment is not received within 24-hours, your card will automatically me charged on file through the Time to Pet portal.
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What if the date and time I need is
unavailable?
Not to worry! Cancellations happen, and we offer a waitlist for any fully booked dates.
Just submit your request through the Time to Pet portal, and we’ll reach out if an opening becomes available — it happens more often than you’d think!
What areas do you serve?
Coll Unleashed proudly serves pets and their humans across Mecklenburg and York Counties. ​We handle weddings across the Carolinas and beyond! Whether your celebration is in Charleston, Charlotte, the mountains, or out of state, we’ll make sure your pup is part of the big day.
Do you charge extra for holidays?
Yes, there’s a small holiday surcharge to ensure our sitters are compensated for working during busy times.
Will I get updates while you’re with my pet?
Absolutely! You’ll receive photos, updates, and notes after each visit directly through the Time to Pet app.
What if my pet has special needs or takes medication?
Please note any special instructions in your portal profile. We’re experienced with administering medications and caring for pets with specific routines.
What if my dog is anxious or aggressive around new people?
Please let us know in advance! We’ll schedule a meet-and-greet to make sure your pet feels comfortable and safe with us.